Backstage News On The WWE Money In The Bank Streaming Issues, Peacock Responds To Fans
One of the hottest social media topics on WWE's Money In the Bank pay-per-view were the streaming issues experienced on Peacock and the WWE Network.
The heavy buffering issues began after the RAW Women's Title match between Rhea Ripley and new champion Charlotte Flair, and were resolved a few minutes into the Men's Money In the Bank Ladder Match, which was won by Big E. Many fans apparently missed all of the backstage segment with Riddle, Rick Boogs and King Shinsuke Nakamura, and the entrances to the Men's MITB Ladder Match.
WWE reportedly did not pause the pay-per-view while the issues were going on because initially the company was not aware of any issues, according to PWInsider. The streaming issues were only with the Peacock feed in the United States, and did did not emanate from the Dickies Arena in Fort Worth, Texas, the site of the pay-per-view. The issues were coming from wherever Peacock was picking up the stream, and then sending it out to their subscribers.
The streaming issues reportedly had nothing to do with WWE itself. The international feed of the WWE Network had zero issues, so WWE kept the broadcast going because they also had an international audience viewing the show.
It was also interesting to note that since Peacock fixed their stream, the feed was one belonging to the WWE Network, not Peacock, as the stream no longer featured any of the Peacock graphics.
WWE made a tweet at 10:07pm ET to let fans know that Peacock had resolved the issue. Fans were advised to re-start the Peacock app.
"Peacock has resolved the issue. Users may need to exit and re-enter the stream," WWE wrote on Twitter.
WWE Hall of Famer Mark Henry, who is currently working for AEW, made a tweet on the streaming issues at 10:03pm, which picked up several thousand likes on the platform.
He wrote, "I should have a match with peacock. somebody's going to get their ass kicked!"
The issues also led to multiple fans complaining about how they were unable to fast forward or rewind on Peacock. The platform told fans on Twitter that player controls will be rolling out on additional devices soon, including on Roku and Android TV later this month.
Peacock responded to more complaints after the pay-per-view and made it known that the replay is available for viewing. Peacock also issued various responses, some generic, to dozens of fans, which you can see below, along with the tweets from WWE and Henry:
I should have a match with peacock. somebody's going to get their ass kicked!
— TheMarkHenry (@TheMarkHenry) July 19, 2021
Peacock has resolved the issue. Users may need to exit and re-enter the stream.
— WWE (@WWE) July 19, 2021
Hi! The replay for Money in the Bank is currently on Peacock Premium. We will take your feedback and pass this along to the appropriate team. If you ever have questions or additional feedback, please feel free to reach out to us via DM.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Thanks for reaching out, Chris! We'd be happy to help you. Please DM us with the name. email and ZIP Code on your account so we can help. We look forward to hearing from you. Let us know if you have any additional questions or feedback!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
We appreciate you reaching out. We will take your feedback and pass this along to the appropriate team. If you ever have questions or additional feedback, please feel free to reach out to us via DM.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi Carmen! Thanks for reaching out! We are happy to help. Please send us a DM with what device (and version) you are using and the email address associated with your account. We look forward to hearing from you.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi there, we're here to help! Currently, player controls are on Apple TV, X1, Flex, some web browsers, Xbox, Android Mobile, Apple mobile. Later this month it will be rolled into Roku & Android TV. We hope this helps. Feel free to DM us with any questions!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Ted! Player Controls (pause/restart/rewind) is available on Apple TV, Flex, X1, Web Browser (not Safari), Xbox, Android Mobile, Apple Mobile, Roku, and Android TV with other devices adding that feature soon. Send us a DM if you have any additional questions or feedback!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! We greatly appreciate your feedback, and we will be sure to pass your feedback along for internal review. Please know that the replay for WWE Money in the Bank is now available to stream at your convenience. Feel free to DM us if you should have further questions!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi Johnna! We'd love to look into this for you. Please DM us with the full name and email address on the account, as well as the device being used to stream. We also have troubleshooting steps (https://t.co/xJKXZZWhwY) to get you back on track. We look forward to your reply!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi Donna! Thanks for reaching out! We are happy to review your experience. Please send us a DM with further details about your experience and the email address, ZIP code, and full name on your account. We look forward to hearing from you.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! We appreciate you reaching out! We will take your feedback and pass this along to the appropriate team. If you ever have questions or additional feedback, please feel free to reach out to us via DM.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! Currently, player controls will be rolling out on Apple TV, X1, Flex, Web (not Safari), Xbox, Android Mobile, Apple mobile. Please DM us if you have any questions.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Jeremy! We greatly appreciate your feedback, and we will be sure to pass your feedback along for internal review. Please know that the replay for WWE Money in the Bank 2021 will be available shortly. Feel free to reach back out if you should have any further questions!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hey Ron! Thanks for reaching out! We are happy to help. Please log out of Peacock and reboot your device. If we can be of further assistance, please send us a DM with what browser (and version) you are using and the email address associated with your account.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! Can you share your email, device type, device model number, and the software version via DM? We'd be happy to help! Or if you prefer, please feel free to speak to a live agent that can walk you through the steps: (https://t.co/Ly5pzljTdT).
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Shannon! Thanks for reaching out! We encourage you to completely close the Peacock application and restart your stream. If the issue continues to persist, please DM us with the full name on your account, the account email, your ZIP Code, and the device you are streaming from.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
HI! We will take your feedback and pass this along to the appropriate team. If you ever have questions or additional feedback, please feel free to reach out to us via DM.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi Jeremy! Thank you so much for providing this feedback, and we will be sure to pass it on to the proper team. If you need any additional assistance, please do not hesitate to reach out with a DM. We're happy to help!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Scott! Thanks for reaching out! We encourage you to completely close the Peacock application and restart your stream. If the issue continues to persist, please DM us with the full name on your account, the account email, your ZIP Code, and the device you are streaming from.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hello! Thank you so much for providing this feedback, and we will be sure to pass it on to the proper team. If you need any additional assistance, please do not hesitate to reach out with a DM. We're happy to help!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi John! We'd love to look into this for you. Please DM us with the full name and email address on the account, as well as the device being used to stream. We look forward to hearing back from you!
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Stephanie! Please DM us with the full name on your account, the account email, your ZIP Code, and the device you are streaming from. We will be happy to help! In the meantime, check out some helpful steps on our website (https://t.co/xJKXZZWhwY) to get you back on track.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! Thank you for reaching out. Please DM us the full name and email address associated with your account with the device type and model you are using. We look forward to hearing from you.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! Please DM us with the full name on your account, the account email, your ZIP Code, and the device you are streaming from. We will be happy to help! In the meantime, check out some helpful steps on our website (https://t.co/xJKXZZWhwY) to get you back on track.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi! Can you share your email, the software version of your device, the device model number, and the exact event you are referring to via DM? Or if you prefer, please feel free to speak to a live agent that can walk you through the steps: (https://t.co/Ly5pzljTdT).
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Bradley! Please DM us with the full name on your account, the account email, your ZIP Code, and the device you are streaming from. We will be happy to help! In the meantime, check out some helpful steps on our website (https://t.co/xJKXZZWhwY) to get you back on track.
— PeacockTVCare (@PeacockTVCare) July 19, 2021
Hi, Ryan! Player Controls (pause/restart/rewind) is available on Apple TV, Flex, X1, Web Browser (not Safari), Xbox, Android Mobile, Apple Mobile, Roku, and Android TV with other devices adding that feature soon. Send us a DM if you have any additional questions or feedback!
— PeacockTVCare (@PeacockTVCare) July 19, 2021